Exchange Administrator Tier II or Tier III

Location: Washington, DC
Date Posted: 12-12-2017
DecisionPoint is actively seeking a qualified Exchange Administrator position at the Tier II or III level in the Applications Development Section. The Exchange Administrator is responsible for Tier II and III support of the Enterprise E-mail services platform and all related sub-systems such as email archive servers and storage, Outlook Web Access, Blackberry Enterprise Server, Lyne instant messaging, ActiveSync, Active Directory or Group Policy changes for messaging, and maintaining/administrating internal and external DNS. This position will also be involved with the planning and execution of future upgrades and scalability improvements.
Detailed responsibilities:
· Designs, develops, implements and optimizes an Exchange based messaging system to ensure uninterrupted electronic communications with applications and DOJ/BOP/FPI users. Quickly troubleshoots incidents, determines the root cause, and finds and implements solutions.
· Leads application software upgrades, security patches and planned maintenance of the corporate email environment.
· Measures capacity and performance trends to determine long-term needs.
· Provides system metrics, root cause analysis and proactive monitoring and communicates any performance degradation to management.
· Implements and maintains systems and technologies (edge systems, message hygiene, and data encryption) to protect data availability, message confidentiality and integrity.
· Provides 24/7/365 level 3 support for production E-mail systems as needed. Monitors and completes requests and incident resolution via FPI Heat ticket system.
· Creates, maintains, and updates platform documentation and operating procedures
· Responsible for developing, maintaining and testing disaster recovery operations
· Responsible for conducting eDiscovery operations
· As time permits, may be responsible for (or assisting with) the administration of other FPI systems and applications including but not limited to Microsoft SharePoint, SCCM/SCOM, IBM Big Fix/ELMS, Nessus and/or other system administration functions.
Candidate must have good verbal and written communication skills with the ability to independently interact with other staff and managers. The Exchange Administrator must also be able to communicate effectively with non-technical users. Experience in training and/or teaching software applications is a plus. Excellent communication and customer service skills are a must. The ability to work in a fast-paced regulated environment is desired.
Must be a US Citizen and have the ability to obtain a Public Trust security clearance.
· Bachelor' s degree with preferred study in information technology, computer science, business or equivalent experience and certifications.
· 5+ years of experience as an Exchange Administrator and/or Engineer in an enterprise environment
· 5+ years of experience as an Active Directory Administrator and/or Engineer in an enterprise environment
· 5+ years of experience with Windows operating systems Server 2008R2 and Cluster Services
· 1+ years of experience supporting Microsoft Exchange 2010 application at an enterprise-level. Experience with 2013, 2016 and Office 365 is preferred.
· Microsoft Office (Windows, Word, Excel, Access, PowerPoint, Visio, Outlook)
· Experience with HP Intel x64 Servers, Windows Server, VMWare, HyperV
· Proven thorough ability to develop strategy as well as write, communicate, facilitate, and present to all levels of IT, internal staff and management.
· Ability to create best practice methodologies and tools, policies and procedures, whitepapers, and other standard business communications.
Ability to effectively present information to top management, public groups, and/or boards of directors
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